AI Customer Service Runtime
A customer-service runtime for text, voice, RTC, and host-system integration.
A customer-service runtime for text, voice, RTC, and host-system integration.
- 设计渠道接入、宿主桥接、核心引擎、业务增强、插件平台、提供商适配六层架构,统一文本、Voice API、RTC WebSocket 与 FastAPI 挂载 4 类接入形态。
- 实现
route_confidence分层、intent_stack回退及page_context/business_objects感知路由,在低置信度与高风险场景优先澄清或转人工。
The implementation emphasizes layered runtime design, plugin lifecycle, routeconfidence + intentstack, voice/RTC flows, tenant boundaries, diagnostics, rate limits, and redaction.
Turned AI customer service from simple knowledge Q&A into a governed runtime that can be mounted, connected to business tools, and handed off to humans.
- 设计渠道接入、宿主桥接、核心引擎、业务增强、插件平台、提供商适配六层架构,统一文本、Voice API、RTC WebSocket 与 FastAPI 挂载 4 类接入形态。
- 实现
route_confidence分层、intent_stack回退及page_context/business_objects感知路由,在低置信度与高风险场景优先澄清或转人工。