Summary
Built an AI customer-service runtime that can be mounted into host systems, connect to business tools, support human handoff, and govern knowledge/version boundaries.
Business Value
Turned AI customer service from simple knowledge Q&A into a governed runtime that can be mounted, connected to business tools, and handed off to humans.
Engineering Depth
Showcases a layered runtime, plugin registry, auth bridging, provider adaptation, knowledge governance, cost governance, RAG evaluation, handoff queues, and multi-tenant boundary control.
Evidence
本地仓库 README / STAR-HIGHLIGHTS / RESUME_SNIPPETS / runtime tests / recent commits
Repository · Confidence High · Verified 2026-06-10
- Evidence level: strict review (core sections only show verifiable metrics)
- Source type: Repository / code records
- Source link: public link provided for independent review
- Verified at: 2026-06-10 (7 days ago, fresh evidence)
Rationale: High confidence: organized under strict evidence rules, traceable to repository or code records, includes an accessible source link, verified 7 days ago.
View evidenceBackground
Customer service needs more than knowledge QA: it must connect to host systems, call tools, and hand off to humans.
Challenge
Without a governed runtime, AI support is hard to mount, audit, extend, and operate safely.
Action and Results
Solution
- Designed a six-layer runtime architecture.
- Added route confidence, intentstack, pagecontext, and business_objects-aware routing.
- Exposed seven plugin extension categories covering route, tool, auth, industry, handoff, context, and response processing.
- Connected text, voice, RTC, diagnostics, rate limiting, and redaction paths.
Result
Turned customer-service QA into a business-mountable and governable runtime capability.
Key Signals
Designed a layered runtime for channels, host bridge, core engine, business tools, plugins, and provider adaptation. Unified text, voice, and RTC access paths with intent_stack, page_context, and business_objects-aware routing. Added seven plugin extension points plus diagnostics export, rate limits, prompt redaction, and multi-tenant plugin boundaries. Tech Stack
PythonFastAPIAsyncIOPydanticOpenAIVoice / RTCQdrantPlugin RuntimeMulti-tenantAuth Bridge